Shops Only

Store Name

Serial Number / Tune ID Number

Mailing Address

Shop Contact Information

Email *

Phone *

All Customers

Customer Name

Customer Email

Shipping Address

City *

State *

Zip Code *

Rider Weight

Bike

Model

Year

How will we receive your item?

In-person drop-off
Mail-in
Shop/Dealer Mail-in
Shop/Dealer Local Pickup

Why are you sending in your suspension?

General Service
New bike/Re-Tune
New used shock
Same Bike/Re-tune

Please check all that apply (Use our warranty page for warranty requests)

What needs to be different? Please explain as best as you can. Examples, faster low speed rebound, it is backing up. slower high speed rebound, I am getting kicked, less compression damping, etc.

Need a quote?

No, just schedule me
Yes, I'd like to request a quote (Please check our service rates first)

If you'd like a quote, please see our services price list first.

Product *

Era
Arma V3
Storia V3
E-Storia
Storia V3 G1
Storia V3-S
Aria
Arma MX
Ferro

Check all that apply

Up grade your Era?

V2.1 Upgrade, $450 (Full Service Included)

WHAT'S NEW Increase in negative chamber volume of HS3 Spring system for improved small bump and top out characteristics. New DU Bushing Material for improved small bump and reduced dynamic friction. Expanded damper tune options to dial in the perfect ride for every level and type of rider.

What is your riding style?

Cross Country
Trail
All Mountain
Downhill
Dirt Jumping
Racing

How aggressively do you ride?*
Your self-assessment of your level of riding aggression on a scale of 1-10 (1 = beginner, 5 = average weekend rider, 10 = EWS/WC racer)

1
2
3
4
5
6
7
8
9
10

How much do you love a good huck?
(1 being rarely leaving the ground, 5 being the occasional 3ft drop or 15ft double, 10 being "I am Remy Metailler")

1
2
3
4
5
6
7
8
9
10

How fast is the terrain you typically ride?
(1 being quite flat, technical, XC-oriented terrain where you're not moving very fast, 5 being typical enduro-style trails, 10 being extremely fast & rough terrain such as bike parks)

1
2
3
4
5
6
7
8
9
10

Suspension Setup Preference

Playful
Plow

Issues

Losing Air
Leaking Oil
Loss of Pro-pedal function (Lok climb switch)
Damaged Stanchion(s)
Other

Check all that apply

Damper

Leaking Oil
Air in Damper
Loss of Rebound
Loss of Compression

Check all that apply

Check all that apply

More Pro-pedal (firmer Lok Setting)
Softer Pro-pedal (softer Lok Setting)
Slower Rebound
More Ramp-Up
More Mid-Stroke Support
Softer Off The Top

If you check any of the above boxes please elaborate on tuning requests here.

Other Information

Thanks for getting in touch!

We appreciate you contacting us. We will reach out shortly to get your service appointment scheduled.

Note: I will be out of the office Tuesday, 10/8, to Sunday, 10/13. I will get back to you early next week to get you on the schedule.

Thanks,

Jimmy Awad

Thanks for getting in touch!

We appreciate you contacting us. We will reach out shortly to get your service appointment scheduled.

Note: I will be out of the office Tuesday, 10/8, to Sunday, 10/13. I will get back to you early next week to get you on the schedule.

Thanks,

Jimmy Awad

EXT USA Hoodie

EXT USA Hoodie