Warranty Information
EXT RACING SHOX Limited Warranty
EXTREME BIOMEC Srl, owner of EXT Racing Shox, provides the following limited warranty on all EXT products.
See here For information regarding the FIVEPLUS extended warranty program.
Submit a Warranty Application for your product here
What’s Covered
EXT products are built to high quality standards and are guaranteed to be free from defects in materials and workmanship for 24 months (2 years) from the date of purchase to original product owner.
Your invoice, receipt, or proof of purchase determines when the warranty period starts. This documentation is required for any warranty claim.
Who Is Covered
- The warranty is valid for 2 years from the original purchase date.
How to Make a Warranty Claim
If you believe your product has a defect:
1. Return it to your local EXT distributor, authorized dealer, or approved service center.
2. Provide proof of purchase.
3. Clearly explain the issue and why you believe it qualifies for warranty.
Products must have been properly installed, used, and maintained according to EXT’s official service manual. Service must have been performed by an EXT-authorized and trained service center.
When receiving a product, distributors or customers must report any visible or hidden defects within 8 days of delivery (or within 8 days of discovering the issue).
If parts need to be returned:
- They must be sent to EXT according to provided instructions.
- Initial shipping costs are paid by the customer/distributor.
- Approved transportation costs (inbound and outbound) will be reimbursed as previously agreed with EXT.
What’s Not Covered
This warranty does not cover damage or issues caused by:
- Crashes or impact damage
- Neglect or poor maintenance
- Improper installation or service
- Misuse, abuse, or use outside intended riding conditions
- Unauthorized modifications
- Use of non-genuine EXT spare parts
- Incorrect assembly or fixings
- Normal wear and tear
Wear items are not covered, including:
- Hydraulic seals
- O-rings
- Bushings
- Oil
- Dust seals
- Oil seals
Serial numbers or identification marks that are removed or altered will immediately void the warranty.
Original EXT spare parts are covered by a 6-month warranty.
Important Notes
- EXT products must only be used for their intended purpose.
- Normal wear, comfort issues, unfamiliar noises, vibration, or reduced smoothness are not considered defects.
- Any unauthorized modification may compromise safety and void the warranty.
- EXT does not accept responsibility for damage to people or property resulting from product use. (Note: This limitation may not apply in certain countries.)
Additional Information
This warranty is the only official warranty policy for EXT products. No dealer, distributor, agent, or employee is authorized to change or extend these terms.
Distributors must pass these warranty terms on to the end user without modification. Warranty service and technical support are handled by authorized distributors on behalf of EXT.