Warranty Manager/Technician

Experience in the industry is preferred. We offer on-the-job training for this position.

Managing warranty operations: Overseeing the daily operations of warranty processes, claims, and databases. Working with Italy counterpart to determine best path of moving forward with a claim
Analyzing warranty claims and data to determine their accuracy and validity
Hands on suspension work and diagnostics. Servicing, and or repairing suspension that come in for warranty evaluation
Warranty diagnostic and repair of product
Establishing and implementing warranty-related policies and procedures
Handling customer complaints and ensuring customer satisfaction
Addressing and resolving warranty queries, complaints, and issues
Doing our best to make sure our customers are happy and satisfied with both our products and with the experience they have with us
Issuing reports and analyzing warranty trends
Monthly warranty reports and discussions to make sure senior management is aware of all warranty trends
Collaborating with service centers
Identifying opportunities and strategies for improving warranty claims processing
Taking phone calls from customers

In-depth knowledge of mountain bike industry and currently available suspension products preferred but not required
Likes working their hands, mechanically inclined and is a quick learner
Good at working in a team dynamic
Is meticulous and has a good attention to detail
Must be able to communicate in friendly manner with customers about their products, findings, recommendations etc

If this sounds like you, please send:

To: cody@extusa.bike

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