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Store Name

Serial Number / Tune ID Number

Mailing Address

Shop Contact Information

Email *

Phone

All Customers

Customer Name

Customer Email

Shipping Address

City *

State *

Zip Code *

Rider Weight

Bike

Model

Year

How will we recieve your item?

Why are you sending in your suspension?

General Service
New bike
New used shock
Re-tune

Please check all that apply (Use our warranty page for warranty requests)

Need a quote?

No, just schedule me
Yes, I'd like to request a quote (Please check our service rates first)

If you'd like a quote, please see our services price list first.

Product *

Era
Arma V3
Storia V3
E-Storia
Storia V3 G1
Storia V2

Check all that apply

What is your riding style?

Cross Country
Trail
All Mountain
Downhill
Dirt Jumping
Racing

How agressively do you ride?*
Your self-assessment of your level of riding aggression on a scale of 1-10 (1 = beginner, 5 = average weekend rider, 10 = EWS/WC racer)

How much do you love a good huck?
(1 being rarely leaving the ground, 5 being the occasional 3ft drop or 15ft double, 10 being "I am Remy Metailler")

How fast is the terrain you typically ride?
(1 being quite flat, technical, XC-oriented terrain where you're not moving very fast, 5 being typical enduro-style trails, 10 being extremely fast & rough terrain such as bike parks)

Suspension Setup Preference

Playful
Plow

Issues

Losing Air
Leaking Oil
Loss of Propedal function (Lok clime switch)
Damaged Stanctions
Other

Check all that apply

Damper

Leaking Oil
Air in Damper
Loss of Rebound
Loss of Compression

Check all that apply

Tuning Requests

Tuning Request (All Tuning requests cost extra and are not included in general service. Please refer to our service price list for quote.

Check all that apply

More Pro-pedal (firmer Lok Setting)
Softer Pro-pedal (softer Lok Setting)
Slower Rebound
More Ramp-Up
More Mid-Stroke Support
Softer Off The Top

If you check any of the above boxes please elaborate on tuning requests here.

Other Information

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Service - ERA V1/V2 Cartridge Kit